Managed services

Managed Microsoft services: 24×7 across your entire estate

Veratas provides proactive, SLA-backed managed services across Microsoft 365, Azure, Dynamics 365, Microsoft Fabric, and endpoint security. We go beyond break-fix, monitoring proactively, managing environments, coordinating release cycles, and delivering monthly health reporting so your Microsoft investment stays stable, secure, and aligned with your business.

Request a managed services proposal
What we manage

Managed Microsoft services

M365 tenant administration, Azure cloud operations, Dynamics 365 and Fabric support, endpoint security, and flexible SLA tiers, the full Microsoft estate under one managed service.

01.

Managed Microsoft 365

Proactive M365 tenant management and user lifecycle

  • User provisioning, licence assignment, and offboarding across M365 tenants
  • Exchange Online: mailbox management, distribution lists, and mail flow monitoring
  • SharePoint and OneDrive: site provisioning, permissions governance, and storage management
  • Teams: channel lifecycle, guest access reviews, and policy enforcement
  • M365 health monitoring: service degradation detection and proactive communication
  • Monthly M365 health report covering licence utilisation, storage, and security posture

02.

Managed Azure operations

24x7 monitoring and management of Azure cloud environments

  • Azure Monitor and Log Analytics: alerting, dashboards, and anomaly detection
  • VM and PaaS service health monitoring with automated incident triage workflows
  • Patch management: update rings, maintenance windows, and compliance reporting
  • RBAC and policy governance: drift detection and automated remediation
  • Cost governance: budget alerts, idle resource cleanup, and monthly spend reports
  • Quarterly Azure architecture review and cloud roadmap session

03.

Managed Dynamics 365 & Fabric

SLA-backed support for Dynamics and data platforms

  • 24x7 incident response for Dynamics 365 F&O, Business Central, and CRM environments
  • Release management: Microsoft update assessment, regression testing, and deployment coordination
  • Microsoft Fabric: pipeline monitoring, lakehouse health, and Power BI refresh management
  • Environment management: sandbox refreshes, lifecycle, and access control
  • Security reviews, segregation of duties, and compliance audit reporting
  • Monthly Dynamics and Fabric health report with performance and incident trends

04.

Managed security & endpoint

Continuous security monitoring and device compliance management

  • Defender XDR: alert monitoring, triage, and incident escalation procedures
  • Intune device compliance: policy enforcement and non-compliant device remediation
  • Patch and update management across all managed endpoints
  • Secure Score monitoring: monthly tracking and actioned improvement recommendations
  • Entra ID governance: access reviews and lifecycle policy enforcement
  • Monthly security posture report with Secure Score trend and open recommendation tracking

05.

Support tiers & SLAs

Flexible SLA options aligned to your business requirements

  • Essential 8x5: email and portal, monthly health report, 99.5 percent uptime target
  • Professional 24x7: priority queue, phone bridge, weekly reports, 99.9 percent uptime
  • Enterprise 24x7 dedicated: named engineer, custom SLAs, 99.95 percent uptime, under 15 minute critical response
  • All tiers include incident management, change advisory, and environment governance
  • Quarterly roadmap sessions included in Professional and Enterprise tiers
  • Add-on services: proactive optimisation, capacity planning, and architecture advisory
Managed support

Managed Microsoft support, from $1,800/month

A fixed monthly support tier for your Microsoft estate, with clear inclusions and month-to-month flexibility after the first six months.

From $1,800/month   |   Documented SLA   |   Month-to-month after 6 months

Get a support quote
What the Essentials tier covers

Your Microsoft estate, looked after

The essentials of proactive support, on a predictable monthly fee.

  • Proactive monitoring of your Microsoft 365 and Azure estate
  • Patching and update management
  • Helpdesk for user issues during business hours
  • Security baseline upkeep: alerts and Secure Score
  • Backup and licence administration
  • Monthly health report
  • Documented service-level agreement

Microsoft licences and Azure consumption are billed separately through CSP. The monthly fee covers the support service.

No surprises

What the Essentials tier includes, and what is a higher tier

Higher tiers add hours, faster response and more scope, quoted to fit your estate.

In the Essentials tierHigher tiers, quoted to fit
Business-hours helpdesk24×7 support and faster SLAs
Proactive monitoring and patchingDedicated engineer and on-site visits
Security baseline upkeepManaged detection and response (SOC)
Monthly health reportProject and change work
Backup and licence adminAdvanced Azure operations and FinOps

Essentials starts at $1,800 per month. Higher tiers add hours, faster response and more scope, quoted transparently to fit your estate.

Why Veratas managed services

What makes our managed services different

Most managed services partners are reactive ticket-takers. Veratas is built around proactive Microsoft estate management, preventing incidents, optimising continuously, and partnering with your IT leadership.

24×7 monitoring across the Microsoft estate

Most managed services partners cover business hours. We monitor your full Microsoft stack 24×7, Azure, Microsoft 365, Dynamics 365, Microsoft Sentinel, and Defender XDR, with documented severity-based response SLAs.

Microsoft cumulative update assessment

Microsoft releases cumulative updates monthly across Office, Windows, Dynamics, and Azure services. Most managed services partners apply them blind. We assess each update in your sandbox environment, run regression tests, and stage rollout to production with rollback procedures.

Quarterly business reviews tied to roadmap

Not just incident-count reports. Quarterly business reviews cover Microsoft Secure Score trends, licence utilisation, planned Microsoft feature adoptions, and a forward-looking 6-12 month roadmap. Strategic partnership, not transactional support.

Co-managed with your IT team

We don’t replace your IT team, we extend them. Documented operating model with handoff procedures, shared knowledge base, escalation tree, and quarterly skills-transfer sessions. Your IT team grows; we cover what they don’t need to.

Service-Level Agreements

Severity definitions and response SLAs

Our standard SLAs for managed services engagements. Premium SLAs available for clients with stricter requirements (e.g. Sev 1 response within 30 minutes, 24×7 Sev 2 response). Resolution targets are best-effort given Microsoft’s own service health dependencies; response SLAs are contractual.

Severity
Definition
Response SLA
Target resolution
Severity 1, outage
Full service outage or data loss risk
1 hour 24×7
4 hours (best effort, not contractual)
Severity 2, major impact
Significant impact, workaround available
4 hours business / 8 hours after-hours
1 business day
Severity 3, moderate impact
Limited impact, multiple users affected
1 business day
3 business days
Severity 4, minor
Single-user issues, requests for information
1-2 business days
5 business days
Coverage

What we manage across the Microsoft estate

Comprehensive coverage across Microsoft commercial cloud services. Specific scope agreed per client, with optional add-on modules for Microsoft Sentinel SOC, FinOps as a Service, or Dynamics AMS.

01

Microsoft 365

Tenant health, licence utilisation, mailbox issues, OneDrive/SharePoint sync problems, Teams call quality, Conditional Access policy management, Intune device compliance management, Microsoft Defender for Office 365 alerts, Purview policy management.

02

Azure

Azure Monitor alerts, Azure Service Health, Defender for Cloud findings, FinOps anomaly detection, Reserved Instance/Savings Plan optimisation, Azure Backup health, ASR test, performance issues, scaling problems.

03

Dynamics 365

Dynamics environment health, Microsoft cumulative update assessment, AL extension issues, integration failures, performance issues, user support tickets, security role management, sandbox refreshes.

04

Microsoft Sentinel SIEM

24×7 SOC monitoring, incident triage, threat hunting, playbook execution and tuning, KQL query development, data source onboarding, regulatory log retention management.

05

Defender XDR

Microsoft Defender XDR alert triage, endpoint isolation, identity threats, cloud app risk management, attack surface reduction (ASR) policy management, ongoing Secure Score improvement.

Industries

Industry-specific managed services

Each industry has unique compliance, integration, and operational requirements. Our managed services adapt to industry specifics rather than applying generic playbooks.

Manufacturing

Coverage extended to Dynamics 365 F&O production environments, shop-floor integrations, Azure IoT Hub for connected factory, and OT-IT bridge monitoring.

Professional services

Standard M365 + Dynamics 365 Project Operations coverage. Time-zone-aware support for distributed delivery teams. Power BI semantic model performance monitoring.

Financial services

Microsoft Sentinel SOC with extended retention (7 years). Compliance reporting against FCA, MAS, MiFID II requirements. Customer Lockbox management for Microsoft personnel access controls.

Healthcare

HIPAA-aligned monitoring. Microsoft Purview DLP policy management for PHI. Defender for Cloud Apps for SaaS risk monitoring. BAA-covered engagement structure.

Retail

POS/store environment monitoring. Dynamics 365 Commerce health. Black Friday / peak event readiness reviews. Azure Front Door performance monitoring.

Public sector

GCC/GCC High coverage where applicable. Compliance with FedRAMP/IRAP. Extended audit log retention per regulatory requirement.

FAQ

Managed services questions answered

SLA details, coverage scope, pricing structure, and operational topics most relevant to managed services prospects.

Standard SLAs: Severity 1, 1-hour response 24×7, 4-hour resolution target. Severity 2, 4 hours business / 8 hours after-hours response, 1 business day resolution. Severity 3, 1 business day response, 3 business day resolution. Premium SLAs available with tighter response targets (e.g. 30-minute Sev 1).
24×7: Severity 1 incident detection, response, and escalation. Microsoft Sentinel SOC monitoring (optional). Defender XDR alerting. Critical service health monitoring. Business hours: Severity 2-4 incident response, change requests, user support tickets, ad-hoc requests. We can extend Severity 2-4 to 24×7 for an uplifted rate.
Within 1 hour for standard SLA, 30 minutes for premium SLA. Initial response is by qualified Microsoft-certified engineer, not a level-1 ticket-acknowledger. Sev 1 incidents are managed by the on-call manager and tracked to resolution with hourly updates.
Yes. Clients on enterprise-tier managed services have a dedicated Technical Account Manager who runs weekly operational reviews, owns the customer experience, manages escalations, and runs quarterly business reviews. TAMs are themselves senior Microsoft architects, not pure relationship managers.
Microsoft Secure Score trend (current, change, improvement opportunities). Licence utilisation by SKU and active users. Incident summary (count by severity, mean time to respond, mean time to resolve, top issue categories). Change summary (planned changes, executed changes, success rate). Microsoft service health summary. FinOps summary (where applicable).
Yes. Standard engagement includes 6-month initial period, then month-to-month with 30 days notice. Adding scope (e.g. adding Microsoft Sentinel SOC mid-term) is a change order with no penalty. Removing scope is also via change order with 30 days notice.
Managed support starts from $1,800 per month for the Essentials tier. Three common structures: (1) Per-user, most common for Microsoft 365-focused engagements; (2) Per-resource, for Azure-focused engagements (per VM, per database, per subscription); (3) Fixed monthly, for clearly scoped operations with stable cost per month. We can mix structures for hybrid engagements.
Remote-only by default, Microsoft cloud services are remote-management-native. On-site support available as billed time-and-materials for events (cutover weekends, executive briefings, on-site assessments). Most clients find remote-only is sufficient given Microsoft's cloud-first architecture.
ServiceNow, Jira Service Management, Zendesk, Microsoft Power Platform (Dataverse-based), Freshservice. We can act as a partner queue in your ticketing system rather than forcing your team into ours. API integration via standard ITSM connectors.
Microsoft 365: most updates are automatic, but we monitor known-issue alerts and roll back if Microsoft acknowledges issues. Azure: PaaS services managed by Microsoft, IaaS managed via Update Management with staged rollout. Dynamics 365 Online: wave releases assessed in sandbox 4-6 weeks ahead. Dynamics On-Premises: cumulative updates assessed and staged. Windows Server / SQL Server: Update Management plus monthly maintenance windows.
The Essentials tier starts from $1,800 per month: proactive monitoring, patching, business-hours helpdesk, security baseline upkeep, backup and licence administration, and a monthly health report, under a documented SLA. Higher tiers are quoted to fit your estate.
24x7 support and faster SLAs, a dedicated engineer, managed detection and response, project and change work, and advanced Azure operations sit in higher tiers and are quoted transparently.
Get started

Ready for proactive Microsoft management?

M365, Azure, Dynamics, Fabric, and security, one SLA-backed managed service from Veratas.

Schedule a discovery call