Dynamics 365 Business Central: implementation and support

Essentials includes core financials, sales, purchase, inventory, projects, and warehousing basics. Premium adds full manufacturing (production orders, routings, BOMs with versioning, MRP) and service management (contracts, dispatch, service items). For organisations with manufacturing or field service requirements, Premium is required.

16-24 weeks for a standard mid-market implementation with one entity and moderate customisation. Add 4-8 weeks for additional entities, complex ISVs, or significant data migration history. Subtract weeks if leveraging a pre-built industry template (e.g. our manufacturing or distribution accelerators).

Yes. Business Central supports multi-entity through company-per-entity configuration with intercompany functionality (intercompany sales, purchases, journals). Multi-currency is supported at transaction level. Consolidation is handled via the consolidation company. Veratas has deployed Business Central environments with 20+ legal entities across multiple currencies.

Continia for AP automation and expense management. Insight Works for advanced warehousing, shop floor, and serial/lot tracking. LS Retail for retail and hospitality. Suite Solutions for advanced manufacturing planning. Tasklet Factory for mobile warehousing. Specific recommendations depend on your industry and process complexity, confirmed during the discover phase.

Business Central is positioned for organisations under 300 users / $300M revenue. Dynamics 365 F&O is for enterprise (1000+ users, multi-billion-dollar revenue, complex multi-entity, advanced manufacturing, public sector). They share design patterns but have different technical foundations (Business Central uses AL extensions; F&O uses X++). Migration between them is significant, generally a re-implementation.

Yes, this is a standard migration path. From Dynamics GP we map chart of accounts, customer/vendor masters, item masters, and open transactions. From NAV (especially newer versions: 2017+) the migration is more direct since Business Central is the natural successor. From Sage we use ETL tooling for master data migration. Historical transactions can migrate in summary or full detail, your choice.

Native integration: Shopify (official Microsoft connector), Microsoft Dataverse and Power Platform, Dynamics 365 Sales and Customer Service, Microsoft 365 (Outlook, Teams, Excel), and Power BI. For Salesforce we use Dataverse virtual entities or third-party iPaaS. For other ERPs we use Azure Logic Apps or custom APIs. Standard authentication via Microsoft Entra ID app registration.

Yes. 30-day hypercare is included with every implementation. After hypercare, clients move into managed services covering Microsoft cumulative update assessment, regression testing, AL extension maintenance, user support, ongoing configuration changes, and monthly health reports. Pricing is per-user or fixed monthly retainer depending on usage.

Business Central Online receives automatic Microsoft updates twice yearly (wave releases). We run regression testing in the sandbox environment 4-6 weeks before each wave hits production. AL extensions are tested and re-published as needed. Communication and training on new features delivered as part of managed services.

One company on a single localisation: core finance (General Ledger, AR, AP, Bank, Fixed Assets) and trade (Sales, Purchasing, Inventory), your chart of accounts, master data and opening balances loaded from templates, standard reports and layouts, standard roles and one approval workflow, train-the-trainer enablement, and go-live with hypercare. Typically live in 4 to 6 weeks.

Multiple companies, manufacturing, projects, custom reports, integrations, customisations, and historical data migration sit outside the standard package. We scope and quote each one transparently, at a fair rate, before any work starts.