Dynamics 365 for the public sector
Dynamics 365 supports case management, grants, procurement and finance for public sector organisations. Veratas implements it to modernise legacy systems within real budget and governance constraints, delivered by one accountable, accredited team.
Public sector teams deliver services on ageing systems
Legacy applications, tight budgets and rising demand make service delivery harder every year.
Public sector organisations often run core services on systems that are years past their intended life. Case management, grant administration, finance and procurement sit in separate applications, sometimes supported by spreadsheets and manual handoffs. Officers spend time re keying information and chasing updates rather than progressing cases and serving the public.
Budgets are fixed and scrutinised, demand for services keeps rising, and every spend decision must stand up to audit. At the same time, citizens and oversight bodies expect faster decisions, clear status and proper transparency. Ageing systems make all of that harder, and the cost and risk of keeping them running only grow.
Dynamics 365 provides a configurable platform for case management, grants, procurement and public sector finance, with the security and governance controls these organisations require. Veratas modernises legacy systems onto it in a measured way, scoping to what the budget supports and protecting service continuity throughout.
What Dynamics 365 changes for public services and administration
A connected platform for the casework, funding and finance that public bodies run on.
Case and service management
Dynamics 365 Customer Engagement provides configurable case management with structured workflows, defined ownership and service level tracking, so casework progresses consistently and status is visible to officers and citizens.
Grants and funding administration
End to end handling of grant applications, assessment, approval, payment and monitoring, with a clear audit trail from application to outcome and reporting against funding conditions.
Procurement and budget control
Dynamics 365 Finance supports procurement, budgeting and commitment accounting, so spend is checked against available budget before it is committed and audit ready records are kept by default.
Citizen self service
Power Pages portals let citizens submit applications, upload documents and track progress, reducing inbound calls and manual data entry while keeping a single record behind the scenes.
Governance and transparency
Role based access, full audit history and reporting through Power BI give leadership and oversight bodies the assurance and visibility that public accountability demands.
How Veratas delivers Dynamics 365 for the public sector
A delivery approach built for budget discipline, governance and uninterrupted services.
Discovery and outcome definition
We review current systems, service processes and pressures, agree the outcomes that matter, and shape a scope and phased plan that fits the available budget and governance requirements.
Solution design and configuration
We configure case management, grants, procurement or finance to your processes, favouring standard capability and Power Platform configuration over custom code to keep cost and future change manageable.
Migration and assurance
We migrate records from legacy systems, run testing with the officers who will use the platform, and apply ISO 27001 aligned security and governance controls before anything goes live.
Go live and ongoing support
We move services across with continuity protected, support staff through adoption, then run the platform under an accountable managed service that keeps it current and compliant.
FAQ
Frequently asked questions
Quick answers to questions you may have. Can't find what you're looking for? Check out our full documentation.
Related industry solutions
Other ways Veratas applies Microsoft and data engineering to industry-specific challenges.
Dynamics 365 for manufacturing
Dynamics 365 gives manufacturers one connected system for production, supply chain and finance.
Dynamics 365 for retail and distribution
Dynamics 365 connects commerce, inventory, point of sale and customer service into one retail platform.
Microsoft Fabric for the public sector
Microsoft Fabric brings data from legacy and modern systems into one governed lakehouse so public sector organisations can improve services and report transparently.
Modernise public services with Dynamics 365
Talk to Veratas about replacing legacy systems with a connected, governed Dynamics 365 platform, delivered within budget by one accredited, accountable team.