Dynamics 365 for retail and distribution
Dynamics 365 connects commerce, inventory, point of sale and customer service into one retail platform. Veratas implements and runs it as a single accountable team, so stores, online and the warehouse work from the same stock and the same customer record.
Retailers cannot trade well from fragmented systems
Channels that hold their own stock and customer data make consistent service almost impossible.
Retail and distribution businesses typically run an e commerce platform, separate till software in stores, a distribution or wholesale system and a customer service tool that never talk properly to one another. Stock figures differ by channel, the customer record is split across systems, and promotions have to be set up several times in several places.
Customers do not see those seams, and they do not forgive them. An item shows as available online but is not on the shelf, an order placed in store cannot be returned online, and a service agent cannot see what the customer bought last week. Buyers reorder against stale stock positions, and markdowns are decided without a clear view of sell through.
Dynamics 365 brings commerce, inventory, point of sale and customer service together so every channel reads and updates the same stock, pricing and customer data. Veratas implements that platform with the realities of retail trading in mind: peak periods, store operations, returns and the need for tills that keep working when connectivity drops.
What Dynamics 365 changes across stores, online and the warehouse
One platform for the channels customers shop and the operations behind them.
Unified commerce
Dynamics 365 Commerce runs the e commerce storefront and in store experience from shared product, pricing and promotion data, so an offer or a catalogue change is configured once and applied everywhere.
Point of sale
A modern point of sale for staffed tills and self service, with an offline mode that keeps stores trading through connectivity loss and reconciles transactions automatically once the connection returns.
Inventory and fulfilment
A single stock position across stores, warehouses and online, with distributed order management so orders can be fulfilled, shipped or collected from wherever the stock sits.
Customer service and loyalty
Dynamics 365 Customer Service and a shared customer record give agents the full purchase, return and interaction history, and support consistent loyalty handling across every channel.
Distribution and supplier management
Purchasing, replenishment and supplier performance held in one place, so buyers reorder against accurate sell through and warehouses run on directed picking rather than guesswork.
How Veratas delivers Dynamics 365 for retail and distribution
An implementation shaped around your channels, store estate and trading calendar.
Channel and operations review
We map how you trade across online, stores and distribution, where stock and customer data currently live, and the gaps that cost sales, then set the scope for Commerce, point of sale and Customer Service.
Solution design and build
We configure commerce, pricing, promotions and point of sale, design integrations to payment providers and carriers, and set up distributed order management to match your fulfilment model.
Store pilot and rollout planning
We migrate product, customer and stock data, pilot in a representative store and online, validate the offline till behaviour, and build a rollout plan that avoids your peak trading windows.
Go live and managed support
We roll the platform out across the estate, support staff through hypercare, then run the environment under an accountable managed service, including readiness for seasonal peaks and Microsoft updates.
FAQ
Frequently asked questions
Quick answers to questions you may have. Can't find what you're looking for? Check out our full documentation.
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Connect your retail channels on Dynamics 365
Speak to Veratas about bringing commerce, point of sale, inventory and customer service onto one platform, implemented and supported by a single accountable team.